FAQs

What do I do if I want to return or swap the watch I've just bought?

We want you to be totally satisfied with your product so we have a no quibbles return policy. We’ll offer a full refund or exchange if you return any unsuitable or unwanted item in its original condition within 14 days of receipt. Such goods must be returned to us unused and with all the original packaging, at your own expense – we recommend you use a recorded delivery service. 

If you change your mind once you have placed an order, we can cancel/change it immediately so long as it hasn’t been dispatched – for urgent queries such as this please call us on 07792 287615. If your order has already been posted, we will give you a refund once we have received the item back in its original condition.

We regret that sale items cannot be refunded or exchanged unless faulty.

What can you do to help if there are any problems with a product?
It can be frustrating if a new watch stops working because of battery failure, but batteries are inserted in the factory and that can sometimes happen. We’re afraid we can’t accept responsibility for this but if you ring us on 07792 287615 or email info@watchmego.co.uk, we’ll see if we can help.

All of the modern watches we sell are brand new and come with their own warranties, so if you have any problems down the line you can contact us, another authorised retailer of that make or the manufacturer. We are authorised dealers of all the brands we stock.

Our vintage watches are all genuine originals and should be bought as such. We’ll be honest and clear in the description if there are any scratches or bumps you should know about, and we promise that each one will be cleaned and keeping good time when we sell it to you. All our vintage watches come with a 6 month guarantee of the movement. With any antique analogue timepieces, periodic servicing may be required to ensure accuracy; they require winding little and often and cannot boast the accuracy and reliability of modern quartz movement watches. They are beautiful yet old pieces so don’t drop them or get them wet as they are likely to become temperamental!

If you have ANY queries, complaints or questions about our products, website or terms and conditions, please get in touch.

What can I expect from the product descriptions?
Descriptions and images are based on manufacturers’ specifications and we reserve the right to change descriptions and prices without any prior notice. Watch Me Go does do not accept responsibility for any misleading descriptions based on manufacturers specifications, although we will aim to reach an amicable resolution if you have any issues with this. Our vintage watches are sold as seen and we make every effort to give accurate descriptions of the condition they are in – but they are all old watches. We cannot take responsibility for strap sizes and fittings, or for battery life beyond 14 days of receipt.

All of our products are subject to availability, so if your order is urgent we recommend you contact us by phone or email. Delivery costs will be shown before you complete and submit your order. Non-EU customers will be advised of any additional Import Duties/Taxes imposed by their respective countries after placing their order.

How do you go about fulfilling orders?
Customers should print a copy of their invoice upon completion of an online order request. Orders will be completed when the goods have been dispatched, unless you have notified us that you wish to cancel your order before we dispatch the item, or we do not accept your order. We reserve the right to refuse to supply any person for any reason.

For delivery times see our Delivery Page. Items that are not in stock at the time of ordering will either be shown as such on the web site, or we’ll ring you regarding the stock status when the order is received. Once orders have been processed and dispatched you will be notified by email. Any order not completed within 30 days of being made will be cancelled and refunded in full. Watch Me Go does not accept liability for any loss caused to you by late delivery.

What is Watch Me Go's privacy policy?
All of your personal details are stored on a secure server and can only be accessed by employees of Watch Me Go. We never share your data with third parties and we comply fully with the Data Protection Act. We do not keep your financial details, as payments all go through a third party (Paypal).

What can I expect from your website? 
Watch Me Go does not make any guarantee that the website is free from infection by viruses, contamination, or anything else which may have destructive properties, and therefore accepts no liability. Watch Me Go is not responsible for any linked third party websites featured on www.watchmego.co.uk. We are not responsible if we are unable to provide our internet services for any reason beyond our control.

What are my online retail rights?
Payment is made up front in order to allow us to carry out security checks in reasonable time before dispatch. Customers retain the right to cancel their orders prior to dispatch and demand a full refund. The invoice address is the cardholder’s address and should match the details held by your card issuer. By supplying us such details you the customer allow Watch Me Go to carry out the necessary address verifications required to authorise payments, in accordance with privacy laws.

Vouchers, promotional discounts and further offers are subject to their individual restrictions. Please read and understand these when ticking the agreement box during the checkout process.

We reserve the right to refuse refunds for reasons we see fit, including evidence of improper use or customer damage and may, where necessary, return the watch to the customer.

What do you do to protect the environment?
As far as possible, we are a paperless company and we try to minimise all of our waste. We also adhere to the EU Waste Electrical or Electronic Equipment (WEEE) directive and offer take-back of expired electronic watches, so we can dispose of them in an environmentally friendly way. Most electrical equipment can be recycled, and if we don't it will end up in landfill where hazardous substances will leak out and cause soil and water contamination, harming wildlife and humans. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheelie bin symbol. Please do not throw any electrical equipment in your bin.

We are pleased to offer our customers a way to recycle their old battery-powered watches. When you buy one of our electronic watches we will dispose of your old one (like for like) - all you need to do is send it back to our office address, at your own cost. You can do this up to 28 days after buying your new watch.

The WEEE Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must offer all customers buying new electrical equipment free return of their old electricals on a like-for-like basis. Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

Can I copy any of your text or images? 
All graphics, images and website content are copyright of Watch Me Go. Information from this website may not be copied, distributed, modified, displayed or reproduced without our consent. Watch Me Go is the trading name of Hutchinson and Hutchinson.