FREE UK Delivery over £50

Almost everything we do has the Watch Me Go personal touch, but the delivery we hand over to the people at Royal Mail – they just do it much better than us.

Please note that orders made between 20th July and 6th August will not be shipped until 7th August 2017.

 

UK Royal Mail Recorded Delivery: 3-5 working days - FREE for orders over £50 / £3.90 for orders under £50

International Recorded Delivery: £7.95 (shipping time will depend on how exotic your location is) 

UK deliveries will require a signature, so please either arrange an address where someone will be in between 9am and 1pm to sign, or contact us to organise a convenient day for delivery. If you are away from the delivery address, the courier will put a card through your door allowing you to re-book or to pick up your order from the Post Office within ONE week.

Please note: we reserve the right to charge the full relevant shipping fee to resend your order, if the item is returned to us because you could not take delivery for any reason. We do not ship to PO Boxes either in the UK or abroad.

Any order errors must be reported within 7 days of date of delivery. If you have not received your order within the time expected, you should notify us within 7 days from ordering. If you notify us after these 7 days, we will not be responsible for its location.

Returns & refunds

We want you to be totally satisfied with your product so we have a no quibbles return policy. We’ll offer a full refund if you return any unsuitable or unwanted item in its original condition within 14 days of receipt. Such goods must be returned to us unused and with all the original packaging, at your own expense – we recommend you use a recorded delivery service.

Our address is: Watch Me Go,  PO BOX 1573, Oxford, OX4 9HQ

If you change your mind once you have placed an order, we can cancel it immediately so long as it hasn’t been dispatched – for urgent queries such as this please call us on 07792 287615. If your order has already been posted, we will give you a refund once we have received the item back in its original condition.

All of the modern watches we sell are brand new and come with their own warranties, so if you have any problems down the line you can contact us, another authorised retailer of that make or the manufacturer. We are authorised dealers of all the brands we stock. 

Our vintage watches are all genuine originals and should be bought as such. We’ll be honest and clear in the description if there are any scratches or bumps you should know about, and we promise that each one will be cleaned and keeping good time when we sell it to you, but we cannot guarantee them after sale. 

Please note that sale items are non-refundable but we may offer an exchange at our own discretion.

If you have any queries, complaints or questions about our products, website or terms and conditions, just get in touch. 

"The watch is beautiful and I'm so proud to be its new owner. Excellent service on your part, thank you." - Sandrine

"I'd just like to let you know that I am very happy indeed! The vintage watch is beautiful and works wonderfully." - Oliver

“Thank you for the fabulous service and the watch you supplied was perfect.” – Alison